vaji Responsible Gaming
— Playing safe is the real enjoyment
Gaming should be a form of entertainment — not a source of financial stress or worry. vaji believes every player should understand their limits and play with awareness and enjoyment. On this page, we want to help make that path clear together.
Why Age Limits Matter
To open an account and play any type of betting or casino game on vaji, you must be at least 21 years old. This is not a formality — it is an ethical commitment.
Participation by minors in online gaming activities is harmful to them both mentally and financially. vaji always aims to ensure that only adults who are fully aware are using this platform.
Age is verified at the time of account registration. Registering with false information may result in the account being cancelled and any winnings forfeited. To understand vaji's full policies, you should read the Terms and Conditions, which explain account eligibility in detail.
If a minor in your household uses the device, maintain password protection and a habit of logging out of your account. It is best not to engage in gaming activity in front of children or teenagers.
Set Your Own Limits
vaji provides several tools you can use to decide for yourself how much you play and how much you spend. Using these tools is not a sign of weakness — it is a sign of good judgment.
Deposit Limit
Set a maximum amount for how much you will deposit on a daily, weekly, or monthly basis. Once a limit is set, reducing it takes effect immediately, but increasing it requires a process that takes time.
Session Time Limit
Set a time limit for how long you will play in one sitting. When the set time passes, you will receive an automatic alert or the session will end, so that hours do not pass without you noticing.
Loss Limit
Decide in advance how much loss you are willing to accept within a set period. When that limit is reached, the game will stop automatically. This protects you from large losses in emotional moments.
Self-Exclusion
Close your account for a set period — such as 30 days, 6 months, or longer. During this time, you will not be able to access your account or place bets. A permanent closure can also be requested.
Cooldown Break
Take a short break of 24 to 72 hours when you feel you need to pause for a while. During this break, your account remains active, but you will not be able to place bets or make deposits.
Request Support
If you feel it is becoming difficult to stay in control on your own, contact vaji's 24/7 live chat or email support directly. Our support team speaks Bengali and helps you with full confidentiality.
To activate these tools, send a request through vaji's live chat support. Our team will act quickly, and the entire process remains fully confidential. You can learn more about how your information is kept safe in our Privacy Policy.
Recognize the Warning Signs
Problem gambling does not always develop overnight. It becomes a habit gradually. If the following signs appear, that is a signal that help is needed:
- 1 You are placing more bets to try to recover lost money — the cycle continues with the thought "I'll win it back next time."
- 2 You are trying to stop gambling but keep failing.
- 3 Money meant for essential household expenses or borrowed funds is being spent on gambling.
- 4 You have to hide your gambling from family or friends.
- 5 When you cannot gamble, you feel restless, irritable, or in a bad mood.
- 6 Gambling is affecting your work, studies, or relationships — your priorities are shifting.
- 7 You are gambling not just for enjoyment, but to cope with stress or loneliness.
Ask Yourself
If the answer to any of the following questions is "yes," stop and think:
- In the past month, did you gamble more than you had decided to?
- Has anyone in your family expressed concern about how much you gamble?
- Are you unable to focus on other tasks because gambling is on your mind?
- Have you taken a loan to cover losses, or are you thinking of doing so?
Where to Get Help
Asking for help is a sign of courage. You are not alone — support is available from many places, from family to professional counsellors.
vaji Support Centre
vaji's 24/7 live chat and email support is available in Bengali and English. If you want to take a break from gambling or activate self-exclusion, tell our support team directly — they will help you without any judgment.
Family and Loved Ones
Often, letting a trusted family member know about the situation is the most important step. They will understand you and help you make the right decision. Speak up — the people closest to you are your first source of support.
Professional Counselling
Mental health counsellors or behavioural therapists can effectively help with overcoming gambling addiction. Several government and private hospitals in Bangladesh have mental health departments — visit them to get professional advice.
vaji Email Support
Contact us directly by email for any request or concern related to responsible gaming. Our team responds around the clock and your information is kept completely confidential.
Game Responsibly
Build Healthy Habits
Before you start playing, set a budget — an amount that, if lost, will have no effect on your daily life. Never take this money from household expenses, savings, or an emergency fund.
Instead of playing for long stretches at a time, take breaks in between. Meals, sleep, and time with family should always come first.
Remember, every game result is independent and previous wins or losses have no connection to the next result. The thought "I'll definitely get it back this time" is the root cause of the problem.
- Play on your own decision, not because of advertising.
- Do not place bigger bets out of frustration after a loss.
- Even after a win, stick to considered decisions — greed leads to bigger problems.
- Do not play while under the influence of alcohol or any other substance.
Protect Your Family
If there are children or teenagers at home, enable parental controls on your device. It is also important not to share your vaji account password with anyone and to keep automatic login turned off.
If a family member is concerned about your gambling, listen to them carefully. Brushing off the concerns of a loved one damages the relationship and deepens the problem.
If you want to learn more about us, you can read the About Us page — it explains how vaji operates as a responsible platform.
Remember: gaming is never a reliable source of income. It is a form of entertainment. Only bet what you can afford to lose.
Common Questions
Answers to common questions about responsible gaming are provided here. If you have more questions, read the FAQ or contact us via live chat.