vaji's Privacy Policy

vaji is an online gaming and betting platform operated for Bangladeshi users. Your privacy matters to us. This privacy policy clearly explains what information we collect when you use the vaji website or related services, how it is used, and what steps we take to protect your data.

Along with reading this policy, you are advised to review our Terms and Conditions, as both documents together form the complete terms of using the platform.

1 Information We Collect

When you create an account, make a deposit, withdraw, or use services on vaji, we collect various types of information. This information comes from two main sources — directly from you and automatically.

1.1 Information You Provide Directly

• Full name, date of birth, and gender
• Mobile number and email address
• Residential address
• Documents provided for identity verification (such as a copy of your National ID or passport)
• bKash, Nagad, Rocket, or Upay account number (for payment processing)
• Information or messages you provide when contacting support

1.2 Automatically Collected Information

• IP address and device type
• Browser name and operating system
• Source of site visit (referrer URL)
• Page visit time and usage patterns
• Login time and session data
• Game play history and betting activity

2 Purpose of Data Use

Collected information is used only for specific purposes. No information is used unnecessarily or without permission.

2.1 Account Management and Security

Information is used to create and verify your account and to ensure login-related security. We analyse this data to detect multiple accounts, fraud, or unauthorised access.

2.2 Payment Processing

The necessary information is used to correctly process deposit and withdrawal requests and to maintain records of financial transactions. For transactions through bKash, Nagad, Rocket, and Upay, the required information is shared with the relevant payment operator.

2.3 Customer Support

When providing assistance via live chat or email, your account and issue-related information is reviewed so that a fast and accurate resolution can be given.

2.4 Ensuring Responsible Gaming

By monitoring patterns in your gaming behaviour, we may offer assistance if needed. To learn more, read our Responsible Gaming Policy.

2.5 Marketing Communications

With your consent, you may be informed about bonus offers, promotions, or updates via SMS or email. You can stop these communications at any time.

2.6 Meeting Legal Obligations

Information may be retained and disclosed to comply with applicable laws and regulations and in accordance with instructions from authorities.

3 Sharing Data with Third Parties

vaji does not sell your personal information or transfer it commercially to third parties. However, information may be shared in the following specific cases:

• Payment Service Providers: The necessary information is shared with bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal processes.
• Identity Verification Services: Trusted third-party verification services may be used in the account verification process.
• Game Software Providers: Technical information is shared with studios such as Pragmatic Play, PG Soft, JILI, and Evolution for game operation, but no personally identifiable information is sent.
• Analytics Services: Anonymised data may be analysed to improve site performance and user experience.
• Legal Authorities: Information may be provided in response to a court order or a legitimate request from a government agency.

4 Cookies and Tracking Technology

The vaji website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve the functionality of the site and the user experience.

4.1 Types of Cookies

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security.
• Functional Cookies: Remember language preferences, display settings, and other personal preferences.
• Analytics Cookies: Collect information on which pages are visited most and session duration, and are used to improve the site.
• Marketing Cookies: Help display relevant offers.

4.2 Cookie Control

Cookies can be blocked or deleted from your browser settings. However, disabling essential cookies may cause some core site features to not work properly, such as login or payment processing.

5 Data Storage and Security

vaji takes both technical and organisational measures to protect your information.

5.1 Security Measures

• All data transmissions secured through SSL (Secure Socket Layer) encryption
• Sensitive information stored in encrypted form
• Two-step verification process for account access (OTP)
• Automatic detection of suspicious activity
• Limited staff access — only those who need to can view personal information

5.2 Data Retention Period

Information is retained while your account is active and for a specified period after it is closed. Financial transaction records are kept for the period required by legal obligations. Information that is no longer needed after an account is closed is securely deleted or anonymised.

5.3 In the Event of a Data Breach

If a data breach occurs, vaji will notify affected users as quickly as possible and take the necessary steps to bring the situation under control.

6 Your Rights

As a vaji user, you have certain specific rights over your own information.

6.1 Right to Access Information

You can find out at any time what information we hold about you. Contact the support team for this.

6.2 Right to Correct Information

If your profile contains incorrect or outdated information, you have the right to request a correction.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.

6.4 Right to Withdraw from Marketing Communications

You can request to stop receiving promotional messages or SMS at any time — by clicking the unsubscribe link in an email or by informing support directly.

6.5 Right to Object to Data Processing

You have the option to object to the processing of your information for specific purposes. Please note that this may result in some services becoming limited.

7 Privacy of Minors

vaji strictly does not apply to persons under the age of 21. We do not knowingly collect any information from minors. Age is verified at the time of account registration.

If we become aware for any reason that someone under the age of 21 has created an account, that account will be closed immediately and all collected information will be deleted.

8 External Links

The vaji website may sometimes reference third-party services, such as payment methods. These external services have their own privacy policies and vaji is not responsible for those policies.

When transacting with bKash, Nagad, Rocket, or Upay, the terms and conditions of the relevant service will apply.

9 Policy Changes

vaji reserves the right to amend this privacy policy as needed. When significant changes are made, the "Last Updated" date at the top of the page will be changed.

For major changes, an attempt will be made to notify you via your registered email or mobile. However, it will be useful for you to check this page regularly so that you remain aware of the latest policy.

Continued use of the platform after a revised policy is published will be taken as your agreement to the amended policy.